Each year, as part of the Grants in Australia research study we ask grantseekers to rate the performance of grantmakers in several areas, including:
Here's what we found in the new study.
How would you rate the efforts of the grantmaker in the following categories?
Results from the Grants in Australia research study.
In order of satisfaction levels, grantseekers are most happy with the availability of guidelines (98% approval), acknowledgement of applications (92% approval) and clarity of guidelines (95% approval). These results have remained consistently high since we started measuring satisfaction rates in 2015.
Grantseekers are largely happy with the responsiveness of staff to phone queries (86% approval) and email queries (87% approval), and we note that approval rates in both these areas have improved in recent years.
Grantseekers are still most unhappy about the level of useful and relevant feedback they receive about unsuccessful applications, with 47% describing the amount of feedback as bad, and only 23% as good.
A significant number of grantseekers are also unhappy about the timeliness of communication, with 28% rating grantmakers as "bad" in this area.
The good news is that nearly all grantseekers rate the help they are getting from funders overall as either good or okay.
Leading Australian philanthropist Alan Schwartz is tackling one of the hardest challenges the planet faces: to put a true value on the social and natural capital of the world, including health, literacy, trust, clean water and biodiversity.
An abridged version of Gary Banks' address for the Alf Rattigan Lecture for the Australia and New Zealand School of Government (ANZSOG) that points the way for what's worked in the past, and what can be done to avoid policy on the run.
Leading social impact thinker Ross Wyatt says many funders and grantseekers are trapped by evaluations aiming to prove what they did was right. Here's how to do better.
Our Community's Chaos Controller and executive director Kathy Richardson examines how we might create a sector where there are incentives for using evidence.