Each year, as part of the Grants in Australia research study we ask grantseekers to rate the performance of grantmakers in several areas, including:
Here's what we found in the new study.
How would you rate the efforts of the grantmaker in the following categories?
The DSS review has identified these long-term outcomes as vital for families and children. Source: Stronger Outcomes for Families discussion paper.
In order of satisfaction levels, grantseekers are most happy with the availability of guidelines (98% approval), acknowledgement of applications (92% approval) and clarity of guidelines (95% approval). These results have remained consistently high since we started measuring satisfaction rates in 2015.
Grantseekers are largely happy with the responsiveness of staff to phone queries (86% approval) and email queries (87% approval), and we note that approval rates in both these areas have improved in recent years.
Grantseekers are still most unhappy about the level of useful and relevant feedback they receive about unsuccessful applications, with 47% describing the amount of feedback as bad, and only 23% as good.
A significant number of grantseekers are also unhappy about the timeliness of communication, with 28% rating grantmakers as "bad" in this area.
The good news is that nearly all grantseekers rate the help they are getting from funders overall as either good or okay.
Understanding the importance of strategic planning, relationship building, cultural capability, targeted program design and targeted promotion.
Each year, as part of the Grants in Australia research study we ask grantseekers to rate the performance of grantmakers in several areas. Here's what we found in the new study released this month.
In a world of grantmaking often spun around lengthy applications, mid-term evaluations, detailed budgets and extensive outcomes measurement, one renowned grantmaker is going against the grain to suggest grants would work better with less paperwork and more trust.
Dr Lucy Bernholz, a world-recognised thinker on digital and data trends, says funders must take more responsibility for improving how data is handled and managed for the organisations they're helping, including how much information they're demanding.